Booking and Check-in Policies and Regulations

Exotikmorning – Gestão Hoteleira Lda
NIF: 515315451
Rua Pedro Homem de Melo, N.º 91, 1.3, Porto 4150-599 Porto
+351 939 311 212
info@laranjalfarmhouse.com

Bookings and cancellations

  • When booking at the Available Rate, cancellation is free of charge up to 15 days (inclusive) before the check-in date. After this period, the full amount of the booking will be charged.
  • A deposit of 100 per cent of the total amount of the booking will be requested on the credit card provided. This deposit will only be refunded if the client cancels within the period allowed by the current cancellation policy. Otherwise, the deposit is retained and will be charged in full. In the event of a no-show – the entire booking will be charged.
  • A booking with a promotional code cannot be combined with any other active promotion, package or special rate and is considered a non-refundable rate.
  • Credit/debit card details will be requested at the time of booking as a guarantee. The reservation will only be made if the details of a valid credit card are provided, which will guarantee all the costs of the stay, its cancellation or alteration and which the accommodation will always be able to debit for these purposes. If the credit card is not operational, the accommodation reserves the right to consider the booking without effect.
  • All prices quoted include VAT at the rate in force.
  • Any cancellation must always be requested in writing (e-mail – info@laranjalfarmhouse.com) no later than 15 days before check-in.

Children and Extra Beds

Crianças até aos 2 anos: estadia gratuita em berço, mediante pedido prévio.
As reservas de berço e cama extra são sob pedido e estão sujeitas a confirmação de disponibilidade

Others

  • Check-in time from 17h00 to 21h00 (late check-in on prior request).
  • Check-out time until 12h00 (midday).
  • No pets allowed.
  • Non-smoking hotel (except in authorised areas).
  • Means of payment: Credit card (Visa / Master Card).

TMT- Municipal Tourist Tax

The Municipal Tourist Tax – CM Olhão was adopted and implemented in 2023, and is valid for all stays between 01 March and 31 October of each year.

The TMT fee is €2.00/person per night (up to 7 consecutive nights). This amount is only charged at check-in. (TMT information leaflet for your information)

The number of people per accommodation may not exceed the maximum capacity indicated.

Dispute resolution

In the event of a dispute, you can turn to an Alternative Dispute Resolution Organisation:

CICAP (Centro de Informação de Consumo e Arbitragem do Porto)

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